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Customer service centres usually rely on emails and phone calls to connect with customers.

But as customers are becoming more tech savvy, businesses now explore new ways to engage them.

Video is one of the most popular methods of communicaton for young people.

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These reactions will animate onto the screen and then disappear, so you can express yourself in the moment.

To keep the fun alive, most reactions have different versions depending on whether your face is on or off the screen.

“Video chat was the number-one feature you requested, and today, we’re really excited to launch it on Kik,” the company said in a blog post. As seen in the GIF below, calls can be made so the video is no larger than a profile icon.

Kik has about 300 million registered users and claims that 40 percent of U. GIFs, stickers, photos, and text messages can be sent during the video calls.

Support agents at customer service centres are required to be extremely efficient at handling customer queries.

With 360Video, agents can now go real-time and provide customer support through live chat and video chat.

With easy installation process that takes less than two minutes and no additional plugins required, engaging customers becomes easy.

Powered by some amazing features and rich media support, 360Video allows support agents to handle customer queries effectively and provide quality support.

The largest of the bunch, Whats App, brought video calls to its 1.2 billion users last month.

Facebook Messenger brought video calls to its customers this spring, and group video chat today.

With Web RTC based 360Video you can now provide seamless customer support through new modes of communication.

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